Policies

Reservations

Arrival Time: Please arrive at least ten minutes before your scheduled appointment time to ensure a full massage session.

Group Reservations: A credit card is required to reserve appointments for parties of 3 or more.

Last Appointment: The last appointment must be completed by business closing hours at 9:00 pm.

Rescheduling

Notice: Please provide at least 24 hours notice if you need to reschedule a treatment to allow the spa enough time to fill appointments.

Late Arrival

Policy: Services will begin and end on time as a courtesy to the next guest.

Cancellation

Notice: We request that you cancel your appointment 24 hours in advance unless there is an emergency.

No Show

Policy: Failure to notify the spa of a cancellation will result in a 50% charge of the missed appointment fee. Please understand that therapists and trainers only get paid when they deliver a service.

Liability Waiver

Special Conditions: Notify your therapist before receiving treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant.

Harassment Policy

Respectful Behavior: We are committed to providing a safe and respectful environment for all guests and staff. We have a ZERO-TOLERANCE policy for sexual harassment, and appropriate actions will be taken to ensure the safety and well-being of guests and team members.

Draping

Policy: At Blue Diamond Thai Spa & Massage, we adhere to professional standards of practice. Professional draping is required by law and used at all times to ensure your comfort and privacy during your session.

Tips for Your Visit

Lost Items: We are not responsible for lost or stolen items.

Atmosphere: Please respect the right to a quiet atmosphere for all guests. Refrain from talking loudly and turn off cell phones.

Hydration: Remember to rest and drink water before and after your massage session.

Parking: Parking is Available in the front of the spa

Purchase Policy

Payment Methods: We accept Visa, MasterCard, Discover and Apple Pay for credit card transactions. Gift cards purchased through and for our establishment and cash are also accepted. No personal checks are accepted.

Return/Refund Policy

Gift Cards: All gift card sales are final with no refunds whatsoever.

Service: Service will be charged in full after 10 minutes of service.

Privacy Policy

Data Collection: We collect and process data to improve our services and monitor website performance. Your privacy is important to us, and we handle your data with care and in compliance with applicable privacy laws.

Changes: Prices, services, and policies are subject to change at any time. We make every effort to keep our website and spa menu updated.

Note: These policies are subject to change at any time.